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OUR FLUFFY GENERAL TERMS AND CONDITIONS

 

1. The General Terms and Conditions​

The General Terms and Conditions (GTC) govern the relationship between the seller and the buyer when selling products through the website www.lull-shop.com. The legal relationship between the seller and the buyer is governed according to the buyer’s nature by the provisions of the Civil Code or the Commercial Code and other related legal regulations of the Slovak Republic. Buyers when using www.lull-shop.com websites and making purchases via these sites, accept the GTC in force and are bound throughout the existence of the legal relationship with the seller.

 

2. The Seller

The General Terms and Conditions (GTC) govern the relationship between the seller and the buyer when selling products through the website www.lull-shop.com. The legal relationship between the seller and the buyer is governed according to the buyer’s nature by the provisions of the Civil Code or the Commercial Code and other related legal regulations of the Slovak Republic. Buyers when using www.lull-shop.com websites and making purchases via these sites, accept the GTC in force and are bound throughout the existence of the legal relationship with the seller.

 

3. The Buyer

The buyer is an adult person eligible for legal acts or a legal entity that shows interest in purchasing products via www.lull-shop.com in the way stated below.

 

4. Orders

 

The buyer can but does not have to register as a customer before purchasing products through www.lull-shop.com. Upon the purchase completion the buyer will proceed to complete the order according to the instructions, where they can input a delivery address different from the invoicing address, select the ways of delivery and payment for the goods. The condition for the validity of each order is true and full completion of all mandatory data when submitting the order. The seller is not responsible for the delayed delivery of the goods or for the damage caused by incomplete or incorrect data entered by the buyer in the registration form (or order) upon registration (or when creating the order).  The seller is also not responsible for the damage caused to the buyer as a result of the buyer having forgotten their login password and / or the buyer's login password having been accessed by an unauthorized person without the seller's consent.

An accepted electronic order is considered as a draft of the purchase agreement and is binding. The purchase agreement between the seller and the buyer is in force when the buyer confirms the electronic order. Immediately after receiving the electronic order the seller is obliged to confirm the content of the buyer's electronic order by e-mail to the buyer's e-mail address stated in the electronic order. Otherwise the purchase contract between the parties has not been concluded. The buyer is required to check the content of the electronic order in the seller's e-mail message. In the event of any discrepancies in the content of the electronic order confirmed by the seller, the buyer is to notify the seller by email at the email address customerservice@lull-shop.com.

The seller is entitled to ask the buyer to verify the order by email or by phone. The seller is also entitled to claim a deposit for the goods of greater value or for the goods solely on the basis of the buyer’s special order. If the goods are not in the seller's warehouse, the seller is obliged, without undue delay, upon receipt of the order, to inform the buyer that the goods are not in stock and when the goods are expected to be stored.

The buyer can cancel the order until the seller confirms it. Cancelling the order after its confirmation by the seller is possible only upon agreement with the seller. If the seller and the buyer agree to cancel the order and the buyer has already paid the purchase price for the goods, the seller is obliged to return the purchase price to the buyer within 14 days after cancellation of the order, and is entitled to deduct the costs incurred in connection with the cancellation of the order after being confirmed.

All the orders received via the website www.lull-shop.com are considered binding. We reserve the right to change the prices. The buyer pays the price stated in the email he receives after confirming the order. The seller reserves the right to extend the delivery period in the event of unforeseen events. In such cases the buyer will be immediately informed.

 

5. Payments

 

All prices listed at www.lull-shop.com are final and given in Euro. A part of each delivery is an invoice - a tax document. The seller reserves the right to change the prices. However, if you have ordered your goods, the price for which you have ordered is valid regardless of any changes. The buyer will pay the purchase price according to the payment method they have selected and will receive the goods according to the method of delivery chosen by the buyer when ordering the goods.

The buyer can pay in the following ways:

*   by credit cards (Visa, Mastercard, Maestro) 
*   by transfer (TrustPay)
*   via  PayPal service
*   by bank transfer

 

6. Return Policy

If the buyer is not satisfied with the goods ordered, they can return them without giving any reason within 14 days from the goods delivery. The purchase price paid will be refunded to the buyer's bank account within 14 days from delivery of the returned goods. The goods shall be returned by recorded delivery to the seller’s address, and without any sign of use or damage to the goods.

The goods cannot be returned in cash on delivery - any goods returned this way will not be accepted. Subject to the conditions set out in this article, the amount paid for the goods returned will be refunded to the buyer. If any of the above conditions are not met, the seller will not accept the withdrawal of the agreement and the goods will be returned at the buyer’s expense.

 

7. Delivery Conditions

The goods are dispatched without undue delay usually within 6 working days from the date of the order confirmation if the buyer selects the method of payment in cash on delivery or after the purchase price is credited to the seller's account. Delivery of the goods ordered also depends on the availability of the goods in the internal warehouse or at the suppliers' warehouses. The seller reserves the right to extend the delivery period in the event of unforeseeable circumstances. The buyer is immediately informed about such an extension of the delivery period via telephone or e-mail.

Each buyer is informed about the dispatch of the goods via e-mail. The goods are subsequently delivered within two working days at the latest.

The goods will be delivered to the buyer’s address stated in the order form. The delivery address may be different from the invoicing address. If the buyer selects the delivery via a courier service, they are obliged to be reachable at the phone number stated in the order so that the delivery can be handed in.

The goods are delivered in the following ways:

*   Courier service

 

8. The Rights and Conditions of the Contracting Parties

The seller is obliged:

*   to deliver the correct type and quantity of the goods as stated at the time of the order, based on the buyer's order and at the agreed price,
*   to wrap the goods properly and send them within the period specified in the " Terms of Delivery",
*   without undue delay upon receipt of the order, either to confirm the order or inform the buyer that the goods are not in stock and when the goods are expected to be available,
*   to issue the invoice as a tax document and deliver it to the buyer.

The buyer is obliged:

*   to accept the goods ordered,
*   to pay the agreed price for the goods ordered. 

The seller is responsible for:

*   for delayed delivery of the ordered goods caused by an express mail service,
*   for damages to delivery caused by an express mail service,
*   for any non-delivery of the goods caused by the producer (supplier) as a result of any restriction or cancellation of distribution rights or other unforeseeable obstacles.

 

9. Delivery Receipt

When taking delivery, the buyer is obliged to check whether the packaging in which the goods are packed is not damaged. In the event of its damage, it is necessary to write a record of defects detected during transportation at the place of delivery of the goods. If the buyer accepts the goods despite an apparent damage to the packaging, the seller will not accept any later complaints due to this reason.

The buyer is obliged to check the goods delivered without undue delay immediately after its acceptance.

If the buyer discovers any incompleteness of the goods or any damage to the goods caused by the transport that is not caused by damage to the external packaging, the claim must be applied to the seller immediately but no later than within two days of receiving the delivery. Otherwise, the delivery is considered complete and free of defects, and the claims due to this reason will not be accepted.

 

10. Claims for Refunds and Warranty​​​​​​​

The buyer is obliged to complain to the seller about the defects of the goods purchased on www.lull-shop.com  without undue delay under the conditions stated in the relevant provisions of Act No. 513/1991 Coll. of Commercial Code as amended or Act No. 40/1964 Coll. of Civil Code as amended.

Complaints are settled:

*   via phone
*   during working days from 09:00 to 17:00 on the phone number: +421 903 234 459 
*   via e-mail to: customerservice@lull-shop.com 
*   in writing 

When applying any method of contacting the seller for the purpose of claiming the goods, the goods claimed, a duly completed claim form and a copy of the invoice need to be sent to Lull Loungewear, s.r.o., Holleho 651, 908 41 Sastin Straze, the Slovak Republic.

The warranty period begins on the date of accepting the product by the buyer. The buyer is aware of the fact they required to view the goods immediately upon the receipt. If, at the time of delivery, the goods are not meeting the condition in the purchase contract, the buyer is obliged to immediately notify the seller.

Unless otherwise stated for a particular item, all the goods are covered by a 24-month warranty period. The seller is responsible for any defects in the product that the goods have at the time of the receipt by the buyer or which appear during the warranty period. It does not apply to the defects caused by careless, incorrect handling, common wear or mechanical damage.

The costs for delivery of the goods to the seller are paid by the seller. The transport back to the buyer is paid by the seller. Each complaint shall be settled by the seller within the statutory period, and the buyer shall be informed about its progress.

The warranty does not apply to defects caused by:

*   natural or excessive wear,
*   staining the goods or their parts due to negligence of maintenance,
*   using the goods in the conditions that do not match their temperature, dustiness, humidity, chemical and mechanical effects environment in which goods are commonly used,
*   external influences, e.g. fall or impact,
*   when using the goods in contrary to the instructions for use,
*   mechanical damage - ruptured, cut, thermally damaged, the goods damaged by unintentionally careless treatment, scratching the layers of the goods, etc.

In the event of an unjustified complaint, the goods will be returned to the buyer with the appropriate statement.

 

11. Personal Data Protection

By stating and providing personal data in the scope of the name, surname, permanent address and telephone contact, the buyer grants the seller the consent to process their personal data for the purpose of accepting and processing the order, invoicing the purchase price for the goods and for the advertising and promotional purposes of the seller. The seller declares that the buyer's personal data will be used in accordance with Act No. 122/2013 Coll. of Laws on the protection of personal data. The buyer is responsible for the accuracy, truthfulness, up-to-dateness and completeness of the personal data provided. The buyer's rights as a person concerned are listed in Act No. 122/2013 Coll. of Laws on the protection of personal data.

By confirming the order the buyer affirms that they have been informed by the seller about the terms of processing personal data pursuant to Act No.122 / 2013 Coll. of Laws on the protection of personal data.

These GTC are valid and effective from the 1st March 2017 and fully replace the previous GTC. The operator reserves the right to change the GTC even without prior notice.